📋 Table of Contents
👋 Introduction
Bola Duwit ("we", "our", or "us") operates the Bola Duwit mobile application and website (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.
By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.
📊 Information We Collect
Personal Information
We collect information that you provide directly to us:
| Data Type | Purpose | Retention |
|---|---|---|
| Account Data Name, Email, Phone |
Account creation and authentication | Until account deletion |
| Transaction Data Orders, Payments, Address |
Order processing and delivery | 7 years (legal requirement) |
| UMKM Data Store info, KTP, Bank details |
Seller verification and payments | Until account deletion |
| Usage Data Product views, favorites |
Service improvement | 1 year |
Automatically Collected Information
- Device Information: Device type, operating system, unique device identifiers
- Log Data: IP address, access times, pages viewed
- Location Data: Approximate location (if permitted) for nearby store recommendations
⚙️ How We Use Your Data
We use your information for the following purposes:
- Service Delivery: Process orders, manage accounts, facilitate transactions
- Communication: Send order updates, respond to inquiries, provide customer support
- Verification: Verify seller identities, prevent fraud
- Improvement: Analyze usage patterns, improve features, develop new services
- Legal Compliance: Comply with applicable laws and regulations
- Security: Detect and prevent fraud, unauthorized access, and other illegal activities
🔄 Information Sharing
We may share your information in the following circumstances:
Service Providers
- Payment Processor (Midtrans): To process payment transactions securely
- Hosting Provider: To store and serve our application data
Business Partners
- UMKM Sellers: Order details and contact information for order fulfillment
Legal Requirements
We may disclose your information if required by law, court order, or government request.
🔒 Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data transmitted using TLS/SSL encryption
- Password Hashing: Passwords stored using bcrypt hashing algorithm
- Access Controls: Strict access controls for personnel handling user data
- Regular Audits: Periodic security reviews and vulnerability assessments
- Secure Storage: Data stored on protected servers with firewall protection
While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
⚖️ Your Rights
You have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Access | Request a copy of your personal data we hold |
| Rectification | Request correction of inaccurate data |
| Erasure | Request deletion of your account and data |
| Portability | Receive your data in a machine-readable format |
| Objection | Object to processing of your data |
| Withdraw Consent | Withdraw previously given consent |
To exercise any of these rights, please contact us at the email address below.
🍪 Cookies & Tracking
Our mobile application uses authentication tokens to maintain your session. We do not use third-party tracking cookies for advertising purposes.
Technologies We Use
- Authentication Tokens: To keep you logged in securely
- Local Storage: To cache app data for faster loading
- Analytics: Anonymous usage data to improve our service
👶 Children's Privacy
Our Service is not intended for individuals under the age of 17. We do not knowingly collect personal information from children under 17. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
🌍 International Users
Our Service is primarily operated in Indonesia. If you are accessing our Service from outside Indonesia, please be aware that your information may be transferred to, stored, and processed in Indonesia.
By using our Service, you consent to the transfer of your information to Indonesia and the processing of your information in accordance with this Privacy Policy.
📝 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending an email notification for significant changes
We encourage you to review this Privacy Policy periodically for any changes.
📧 Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Bola Duwit
📧 Email: noreply@bola-duwit.my.id
🌐 Website: https://bola-duwit.my.id
📍 Indonesia
We will respond to your inquiry within 30 days.